Genesys Cloud June 2026 Release Highlights: Screen Monitoring, Supervisor Takeover & AI Updates
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Genesys Cloud June 2026 Release Highlights: Screen Monitoring, Supervisor Takeover & AI Updates
Genesys shipped 71 new features, updates, and enhancements across 5 release dates last month. This video covers the key ones your team actually needs to know about. Highlights include: 0:00 Intro Live screen monitoring for agent supervision (all license types). Supervisors can now watch an agent's desktop in real time during ACD interactions ...
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The best experiences are orchestrated long before they're seen. 🎾✨ Preparation, collaboration, and attention to detail are what create the next level of experience. Read on: https://gsys.cx/44knoPm | Genesys
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