Research shows 70% of business transformation efforts fail due to lack of engagement. My colleagues working at large legacy-era companies might estimate closer to 90%. Whatever the case, in an age ...

Gamification is catching on in the learning marketplace, and for good reason. The concept helps embed learning more deeply and quickly. Using the same techniques game designers have long adopted to ...

We serve over three million customers a day, so delivering customer experience on a consistent basis across so many sites is a challenge for us. One of the ways McDonald’s is helping deliver a better ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. In this episode, Thomas Betts chats with ...

Most manufacturers are now looking at a workforce that is 35% Millennials—the generation born between 1981 and 1996. According to Pew Research Center, Millennials became the largest generational group ...

How many times have you endured a dry-as-dust PowerPoint presentation or clicked through a tired e-learning course only to realize, despite hours of ‘teaching,’ you remember virtually nothing? It’s ...

There may be whispers of it in the workplace, but if learning leaders haven't heard a lot about gamification yet, they will in the near future. At a recent Annual National Retail Federation conference ...