ServiceNow has signed a multi-year deal to pay for OpenAI’s artificial intelligence models in its business software, the two companies said on Tuesday. Under the agreement, OpenAI will now be a ...

People don’t know what they want until it’s shown to them, as the late Steve Jobs once said. This philosophy is the reason behind cloud-based IT automation vendor ServiceNow’s current expansion from ...

Jira Service Desk and ServiceNow are software platforms that started their lives as something other than a field service management (FSM) solution, but for many companies these tools work perfectly to ...

The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...

Not many people associate Zendesk with field service management – it was created as – and continues to flourish – as a customer support solution, most visible through website chat client technology.