Consumers and small-office and home-office (SOHO) workers often buy their computers from online stores or discount warehouses. They often reject add-on support packages at checkout to keep the ...

Remote-desktop software may still seem like science fiction to the family member or customer trying to overcome a computer issue, but real heads know it’s been a useful reality for a while now. Using ...

With the proliferation of broadband, many PC users are moving away from dial-up connectivity and signing on for high-speed Internet access. Further, with the imminent introduction of Worldwide ...

AT&T is upgrading its remote PC repair service that will allow technicians to resolve issues without a customer fully booting a computer, the company said on Thursday. Technicians from AT&T’s Tech ...