More and more companies, government agencies, educational institutions and philanthropic organizations are today in the grip of a new phenomenon. I’ve termed it “metric fixation.” The key components ...

Through literature review and collaborative design, we propose the Focus, Activity, Statistic, Scale type, and Reference (FASStR) framework to provide a systematic approach to health care operation ...

Last time we looked at using ADISimADC in the form of a web-based evaluation tool. As I noted previously, this tool does not require downloaded software to run as it ...

Of course you like them; you hired them. And of course you're rooting for them – they work on your behalf every day. If your small business is like many others, you run a tightly knit operation that ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Customer relationship management (CRM) software is an ...

What you measure, you reward. If you’re still rating systems and employees by what worked in 2019, it’s a good time to re-evaluate, particularly in a hybrid era where effective metrics are a critical ...

Sales performance goals are measures used to incentivize salespeople and determine achievement-based compensation. While there are many types of goals – from units sold to gross margin – it can be ...

The Eaton Vance Enhanced Equity Income Fund II employs an active stock selection strategy, overlaid with an options writing program. Despite underperforming the S&P 500 since inception, its trailing ...

I’ve always thought the delivery performance metric best reflects how well integrated the various functions are and how interdependent they all are if we expect to consistently perform at a high level ...