In this month’s troubleshooting problem, we have a customer who can only tell us that the equipment that serves their small office “isn’t working.” When you arrive, you confirm that the building ...

Bob is a service technician who is well trained and nationally certified. However, he has sometimes suffered from the same confusion that all technicians occasionally do — the facts that he gathers ...

The problem with the heat pump leading Tesla owners to lose heat in extreme cold and the subsequent software fix that Tesla issued has now been revealed in more detail in the new NHTSA recall. Last ...

While heat pump problems are far outweighed by their many benefits, it is well worth getting to know where homeowners often run into issues with both air source heat pumps as well as ground source ...