全渠道客户体验（CX）和联络中心解决方案领袖Genesys 日前宣布在去年一年中，近100家顶级品牌部署了Genesys PureConnect全渠道交互产品。而这100家新客户中，有80%以上已替换掉原有的Avaya及思科等传统供应商的联络中心解决方案。这些新客户现在可以跨电话、电子 ...

2020-07-01 14:44:03 作者： 来源：CTI论坛 评论：0点击： 在云端和自建部署中使用Genesys PureConnect外呼呼叫中心软件，Bricom帮您踏上客户体验的成功之路。这可让外呼呼叫中心迁移到云的过程简单、直观且轻松完成。 使用能够利用现有电信和语音基础设施的功能和 ...

As a leading provider of outsourced sales, distribution and after-sales support services to local clients in the finance, insurance and telecommunications sectors, Rewardsco Sales relies on its ...

INDIANAPOLIS — On day two of Genesys's CX17 user conference, product managers highlighted the company's vision for the three offerings in its Customer Experience suite: PureConnect, PureCloud, and ...

PureConnect Displaces Nortel and NEC to help health care services provider reduce average call time by 15 percent, improve productivity and provide a better customer experience Fraser Health uses ...