Harry E. Figgie Jr. spent many hours instilling into his employees the value of a robust process, a systematic approach to making an organization’s workflow more effective, more efficient and more ...

Recently, there’s been a lot of talk on LinkedIn and other business forums about the importance for businesses to document their processes — and that’s a really good thing. (I’m not just biased ...

Picture a thriving business. It's got a stellar reputation with seamless customer experience. Employees seem genuinely happy, the culture is enviable and revenue is soaring. It's the kind of company ...