The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Getting customer service right is something that I've always ...

A 47-year-old customer-service representative for Southwest Airlines says it's been a challenge. They've worked there since 2008 and the airline pays them $30 an hour. They said they've dealt with ...

Insurance agencies looking for customer service staff has gone on for years. Just check the online job ads for these positions. There are always openings. When we fill these roles, we want to find ...

Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. "My journey from a customer service representative to a ...

Consumers are used to surveys that ask “How did we do?” after interactions with customer service, but some of those questionnaires now come with another query. “If we were to reward the person who ...

The travel host Samantha Brown accidentally rated an "amazing" Delta customer service agent poorly. A TikTok she made about the mistake went viral, and she got in contact with Delta and the rep. Delta ...

The customer is accused of calling and sexually harassing other women at the company, the lawsuit says. Getty Images/iStockphoto A Michigan woman is suing her former employer over corporate policies ...

SimWorks is seeking a Shipping and Receiving Clerk who will verify and maintain records on incoming and outgoing shipments. This candidate is a critical and integral part of the SimWorks USA team. The ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...