PHOENIX--(BUSINESS WIRE)--Nearly two-thirds of customer service agents are satisfied in their jobs and millennials, the largest workforce demographic, are even more so with 70 percent of them saying ...

All I can really say about the appointment at my kid's allergist is that it occurred. We waited weeks to get in, got some tests, received a diagnosis and a treatment plan, had a weird insurance thing ...

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey ...

STAMFORD, Conn.--(BUSINESS WIRE)--Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in ...

Andrew Aldred, head of marketing at mycustomerfeedback.com, commented that the findings echo the trend of “increased consumer expectations and reduced tolerance”. Aldred added: “The flip side however, ...

(Gray News) – People really, really hate contacting customer support – so much so that they would rather spend a night in jail or shave their head. A new survey conducted by OnePoll on behalf of ...