In today's data-driven world, businesses are drowning in customer information. Customer interactions are increasingly omnichannel and digital, and there is a deluge of data. There is huge value to be ...

If your business is struggling to manage customer profiles and customer master data across different departments, Customer Master Data Management (CMDM) solutions could be the answer. These tools ...

Snowflake’s security problems following a recent spate of customer data thefts are, for want of a better word, snowballing. Ticketmaster was the first company to link its recent data breach to the ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

A threat actor leaked Toyota’s customer data on a dark web forum. The file shared by the hacker contained 240GB of data, including contact and financial information, emails and more. The Japanese ...

Volkswagen’s automotive software company, Cariad, exposed data collected from around 800,000 electric cars. The info could be linked to drivers’ names and reveal precise vehicle locations. The ...

House Democrats, led by John Larson, urge restoration of Social Security customer service data removed from the agency's website. House Ways and Means Social Security Subcommittee Ranking Member John ...

Online network services provider Cloudflare is the latest company impacted in a recent string of cyber hacking attacks related to breaches of Salesforce’s Salesloft Drift software. According to ...