With the convenience of ecommerce nipping at the heels of bricks-and-mortar retailers, customer experience makes all the difference for in-store shoppers. But to offer customers truly memorable ...

In my previous article, How CX Meets Employee Engagement for Business Growth, we explored the symbiotic relationship between Customer Experience Excellence (CEE) and Service Employee Engagement (SEE).

Do you want to reduce employee training time, increase training effectiveness, and help employees gain experience and confidence? While many companies still provide traditional classroom training, ...

The purpose of a business is not merely to make a profit but, more importantly, to make customers. It is only from the development of that connection - between a business and its clients - that profit ...

It’s hard, in the face of the economic and physical pain gripping so many, for the rest of us to think clearheadedly about the growth opportunities offered by this moment in history. Certainly, as a ...

MIAMI and PALO ALTO, Calif., Nov. 1, 2023 /PRNewswire/ -- Foundever™, a global leader in the customer experience (CX) industry, has announced a new strategic partnership with Zenarate, the leading AI ...

HR is increasingly learning to treat employees like customers, according to a recent Ceridian report, so it's not entirely surprising to see Forrester enter the workforce training market with a ...

ATLANTA, June 1-- LOMA (formerly Life Office Management Association) issued the following news release: LOMA today launched an online, gamified course to help life insurance and P&C companies ensure ...

WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc., a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of ...