DALLAS & DÜSSELDORF, Germany & LONDON--(BUSINESS WIRE)--Cognigy, a global leader in AI-powered customer service solutions, today announced that the company has been named a Leader in the Gartner® ...

What if you could build a conversational AI agent that not only answers complex questions but also integrates seamlessly with external tools, streams real-time responses, and delivers structured ...

Toast today announced a major expansion of the Toast IQ intelligence ecosystem with a conversational AI assistant for restaurants and food and beverage retailers. With access to real-time and ...

This collaboration emerged through the COST OPINION network. We extend special thanks to network members for helping out with work on this article: Ljubiša Bojić, Anela Mulahmetović Ibrišimović, and ...

Genesys Recognized as a Leader in the IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use Cases 2025-2026 Vendor Assessment Genesys, a global cloud leader in AI-Powered ...

A new job title appearing across airlines and online booking companies reveals how seriously the industry is taking the conversational interface shift…and the strategic anxieties driving it. If you ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Freya is a conversational LLM (Large Language Model) agent, powered by ...

Google LLC today announced Agentic Threat Intelligence, a new conversational artificial intelligence platform designed to act as a virtual teammate for security teams and replace hours of manual ...

A relatively new feature of generative AI is the ability to invoke nonlinear conversations. It has ups and downs in mental ...

Google Maps redesign introduces AI-powered conversational guidance using Gemini technology. App provides hands-free directions, landmark cues, and recommendations for nearby places. AI safeguards aim ...