5 Chatbot Call Center Examples +3 Times You Need a Human Your email has been sent A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See ...

OpenAI dropped GPT-4o on Monday after several weeks of rumors about the AI startup's next big reveal. The company showed off several examples of what this updated version of GPT is capable of. OpenAI ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. We’ve all heard the expression, “You never get a second chance to make a ...

As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. AI chatbots are being used by ...

Many businesses today are deploying chatbot technology in enterprise messaging to gain operational efficiencies and competitive advantages. The use of chatbots is growing, and from 2023 to 2030, the ...

Results of three experiments indicate that sycophantic AI chatbots inflate people’s perceptions that they are “better than ...

ChatGPT is a new chatbot that answers questions in a conversational, human-like way. People shared conversations with ChatGPT, showing it writing social media posts and explaining code. It reached ...

How are people using AI for therapy? A growing number are sharing their anxieties, frustrations, and darkest thoughts with AI chatbots, seeking advice, comfort, and validation from a sympathetic ...